Legal
Privacy Policy
This Privacy Policy describes how Vancouver Snow Pros ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website vancouversnowpros.info (the "Site") or use our services. This policy is compliant with GDPR and KVKK where applicable.
1. Information We Collect
We collect information you provide directly to us when you request a quote, contact us, or otherwise communicate with us. This may include:
- Contact Information: Name, email address, phone number, property address.
- Service Details: Information about the services you are interested in and details about your property.
We also collect some information automatically when you visit our Site, such as your IP address, browser type, and information about your use of our Site, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Respond to your comments, questions, and requests and provide customer service.
- Communicate with you about services, offers, and events offered by Vancouver Snow Pros.
- Monitor and analyze trends, usage, and activities in connection with our Site.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use cookies for functionality and analytics purposes. By using our site, you consent to our use of cookies as described. This consent is managed via the cookie banner on your first visit.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing or website hosting. We may also disclose your information if required by law.
5. Your Data Rights (GDPR/KVKK)
You have the right to access, correct, or delete your personal information. You also have the right to object to or restrict certain processing of your data. To make such a request, please contact us at the details below. We will respond to your request in a timely manner, in accordance with applicable law.
6. Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of August 5, 2025.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: (604) 593-4928
- By mail: 42 Snowy Way, Vancouver, BC, V5K 0A1